Notations and Interpretation

"We", "our", "us", "the company", "ARMSA Limited", "ARMSA Ltd", "ARMSA Consulting", "ARMSA", all refer to the company ARMSA Limited and all its subsidiaries and parent companies. ARMSA LIMITED is a company registered in England (registration number: 03818234, VAT number: 670192148) whose registered office is located at 400 Chadwick House, Birchwood Park Warrington Road, Warrington, Cheshire, WA3 6AE. The company email address is and the company telephone number is +44 (0) 192 559 9340.

"You, "your" refer to a client or other contact of ARMSA, visitors of ARMSA website, people who are viewing, enquiring about, using or buying our services including those who subscribe to our newsletter, request a publication from us or view this website. A "business day" means any day other than a Saturday, Sunday or bank holiday in England and Wales. The headings in these Terms and Conditions are for convenience only and do not affect their interpretation. Words imparting the singular number shall include the plural and vice-versa.

Application and agreement

These Terms and Conditions apply to the provision of the general services by ARMSA to you including use of this website.

You are deemed to have accepted these Terms and Conditions when you accept our services or from the date of any performance of the Services (whichever happens earlier) and these Terms and Conditions and our quotation (the Contract) are the entire agreement between us.

You acknowledge that you have not relied on any statement, promise or representation made or given by or on our behalf.

ARMSA reserve the right to amend these Terms and Conditions at any time to reflect changes in our services and their use. Changes apply from the date that they are published on this page. You should check this page regularly for any changes.

Terms of Business

Our Terms of Business relating to Consulting and Client-specific Research, Development and Delivery supercede these Terms and Conditions and are provided directly to the client with their quotation or as and when applicable. For full details of our Terms of Business, please email

Use of Site

We authorise you to view, download or print portions of the materials on this website solely for your own non-commercial use, provided that you retain all copyright and other proprietary notices contained in the original materials on any copies of the materials, and where applicable you enter your details. For purposes of these Terms and Conditions, any use of these materials on any other website or networked computer environment for any purpose is prohibited. The materials on this website are copyrighted and any unauthorised use of any materials on this website may violate copyright, trademark, and other laws.

Terms and Conditions for Open Courses

  1. These Terms and Conditions apply to any open course for which ARMSA has received a booking.
  2. Courses will be charged at the prices shown on the website at the time of booking.
  3. Course fees are invoiced on receipt of the completed booking form.
  4. Payment shall be made in full by bank transfer to ARMSA Consulting in accordance with payment details provided on the invoice, within 14 days of invoice date, or 7 days before the course commencement, whichever is the earliest.
  5. Places on the course are secured on receipt of payment. ARMSA reserves the right to re-allocate the place to another delegate if fees are not paid on time.
  6. Courses will be charged at the prices shown on the website at the time of booking.
  7. ARMSA reserves the right to cancel or alter the dates or provision of the training course, the venue and/or the trainer. In the event of a course cancellation, bookings will normally be deferred to the next available date unless the client specifically requests otherwise.
  8. Clients may substitute delegates up to 10 calendar days prior to course commencement at no charge. Late notification of a delegate change will be invoiced at £25 per delegate to cover administration costs.
  9. In the event of postponement, or should the client wish to transfer a delegate to a later date.
    Notice of Postponement (in calendar days
    prior to commencement of assignment)
    15 – 21 daysAdministration fee £100
    8-14 days25% of fees quoted
    7 days or less50% of fees quoted
    Postponement not rescheduled after 30 daysStandard cancellation charges apply (see below)
  10. If a booking is cancelled or the delegate fails to attend, ARMSA reserves the right to apply the following charges:
    Notice given % of charge
    22-42 days10%
    15-21 days25%
    8-14 days50%
    7 days or less100%
  11. Telephone cancellations can be accepted but must be confirmed immediately in writing (by email or post).
  12. On receipt of payment, we will issue complete joining instructions, a location map, public transport information and venue details.
  13. Promotional discounts, where applicable, will be applied on Invoice. Promotional vouchers cannot be used retrospectively, i.e. applied to orders already placed with us. ARMSA reserves the right to cancel promotional voucher at any time. Promotional voucher codes cannot be used in conjunction with any other offer.

General Terms and Conditions for Competitions and Prize Draw

  1. These General Terms and Conditions for Competitions and Prize Draw apply to every "Competition" or "Prize Draw" that we administer.
  2. These General Terms and Conditions for Competitions and Prize Draw should be read in conjunction with our General Terms and Conditions
  3. Each Competition will also have its own Specific Terms and Conditions explaining how to enter, what the opening/closing dates are, how the Competition winner(s) is/are determined, what the prize(s) are for this/these Competition winner(s), how the prize will be distributed or applied and so on.
  4. You should always read these General Terms and Conditions together with the relevant Specific Terms and Conditions. Where Specific Terms and Conditions conflict with these General Terms and Conditions, the Specific Terms and Conditions take precedence.
  5. By entering any of our Competition, you are accepting that you are legally bound by these General Terms and Conditions as well as the applicable Specific Terms and Conditions.
  6. We are the promoter and administrator for our Competitions except where clearly otherwise specified.
  7. Eligibility: Competitions are open to professionals from the relevant markets, aged 18 or over. Anyone connected with the organisation or the competition (including ARMSA employees, anyone judging the competition or providing competition prizes, partners or suppliers) and their immediate families may not enter the Competition.
  8. Entry: Competitions may be entered by eligible individuals through methods specified in the Competition Specific Terms and Conditions, generally via email or a page on the website. The entry is generally free unless otherwise specified in the Specific Terms and Conditions
  9. Names: Entrants must enter Competitions using their legal name only. We reserve the right to disqualify any entrant who uses multiple names and to require them to return any prize they may have won.
  10. Online competitions might have a captcha to ensure that the entrants are real people and not robots (computer-automated programmes)
  11. If you have any questions or concerns in relation to any of our Competitions, you can contact us at the email address, postal address or telephone address stated in the introductory notations above.
  12. Entries that are unlawful, indecent, racist, inflammatory, defamatory, generated by automated software, or which we consider to be otherwise harmful will be removed.
  13. Liability: ARMSA cannot accept any responsibility for any entry delayed, misdirected or not received due to technical malfunctions, network congestion or disruptions, loss in service of online entry mechanisms, computer error in transit or any other reason. We cannot enter into correspondence with entrants who experience difficulties with entering online. Where entries are postal, proof of posting of any postal entry will not be proof of our receipt of that entry. We cannot accept responsibility for any damage, loss, injury or disappointment suffered by any individual entering the Competition or as a result of accepting any prize, or any other person's computer or mobile telephone related to or resulting from participation in the Competition.
  14. Data Protection and Publicity: ARMSA reserves the right to use the names and professional deatils (job title and company) of winners in any publicity in paper, online and/or in presentations. We will never disclose any personal data (e.g. email address) relating to entrants to a third party without the individual’s consent. Data relating to entrants will be retained by ARMSA for a reasonable period after the Competition closes to assist us to operate competitions in a consistent manner, to deal with any queries on the Competition and to handle any other service in relation to the competition. Please refer to our Privacy Policy for further details on Data Protection and Cookies.
  15. Jurisdiction: The Competition and Rules will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England where ARMSA is located.

Specific Terms and Conditions for Programme Discount or Cash Back Offer in relationship with Industry Insight Contribution

  1. These Specific Terms and Conditions apply to the competition related to your contribution of the Industry Insight Q4 2017, running from the 22nd of November 2017 to the 31st of December 2017.
  2. These Specific Terms and Conditions are to be read in conjunction with the Competition General Terms and Conditions.
  3. Qualifying Entrants: The competition is open only to professionals in the relevant markets who are our current or potential clients, identified via direct email invitation, email forward, social media connections, or via access to the corresponding blog entry. ARMSA Employees and their close relatives, anyone connected with the organisation or judging the competition, partners or suppliers cannot enter the competition.
  4. Entry: This competition may be entered by eligible individuals through the submission of your contribution to the industry insight page whose link you would have received via one of our communications, in an email, a blog article or a social media posting. The entry is free. You will be required to give your first, last name and email in order for your entry to be taken into account. Due to the context and nature of the competition, only one entry is per person is accepted.
  5. Prizes: You will only be considered as one of the first 20 people eligible to win if you have completed the survey, purchased a programme and paid its full amount.
  6. The prize, in this case the rebate, will only be given (paid back) to the winner only if and once they have attended the course.